‘Pay with Points’ is available to your customers
TravelPay has joined forces with American Express so its Card Members can use their Membership Rewards points when they pay a TravelPay agent for their travel. It is available to every travel agency and operator, just by using TravelPay.
Benefits for agents
Give American Express Card Members another reason to book with you, without changing how you get paid.
Attract high-value Card Members
Bring high-value American Express Card Members to your agency, and let them book with you.
Points pay for travel
Customers can use their Membership Rewards points to pay for their travel.
Open to Membership Rewards Card Members
Can be used by all American Express Membership Rewards Card Members.
Primary Card Holder only. Card Members with co-brand Velocity and Qantas cards are not included.
No settlement delays
You receive your funds as normal.
Through your Customer Payment Link
Available to all TravelPay members via their TravelPay Customer Payment Link.
What it means for American Express Card Members
- Card Members can use their Membership Rewards points when paying over 1,000 travel agents and operators. They choose points only, or a combination of points plus payment on their card.
- Agents using the TravelPay online payment solution are located across Australia and offer a range of domestic and international travel products. Whether it is flights, accommodation, tours, cruises or more, there is always an agent ready to help them find a great deal.
Where Pay with Points works
More information for travel agents on the payment pages and integrations that support it.
TravelPay-hosted payment pages
Available on all customer payment pages hosted by TravelPay (the URL starts with pay.travelpay.com.au), and where your software uses the TravelPay payment plugin.
That includes TravelPay’s integrations with VTO, PowerSuite, EventsAir, Lemax, TravelWorks, Odysseus and more.
Tramada agents
Add a ‘Pay with Membership Rewards points’ web link to your quotes and invoices. Card Members then pay with points on your TravelPay online payments page.
- TravelPay emails you when a payment is made, and you record the payment in Tramada.
- Pay with Points is not currently available via the Tramada TravelPay integration.
- Contact TravelPay to get the ‘Pay with Membership Rewards points’ link set up.
Card Members pay for themselves
Pay with Points runs within the American Express SafeKey 3DS solution, so it is available when Card Members enter their own card details and submit the payment for processing.
It is therefore not available on pages where you, the agent, process the payment.
What about refunds?
Pay with Points transactions are refunded the same way as any other TravelPay payment.
- You refund the transaction as usual through TravelPay.
- American Express refunds the full transaction amount, including the points value, to the Card Member.
- After receiving the refund, the Card Member can contact American Express if they would prefer the points reimbursed.
Using Membership Rewards® Pay with Points with SafeKey®
Information for American Express Card Members paying a TravelPay agent.
Using Pay with Points with TravelPay
Pay with Points with TravelPay is available with travel agents who accept payments using TravelPay’s online payment solutions, when you, the primary Card Member, process the payment using the TravelPay online payment page. It is available on all payment pages hosted by TravelPay (the URL will start with pay.travelpay.com.au) and where the travel agent’s software uses the TravelPay payment plugin.
Eligibility to ‘Use points to pay with SafeKey’
You can ‘Use points to pay with SafeKey’ if:
- you are the Primary Card Member of an Australian-issued American Express® Card;
- your Card is enrolled in the Membership Rewards programme; and
- your Card account is in good standing (not overdue or in collection).
Supplementary Card Members are not eligible to Use points to pay with SafeKey.
Using ‘Use points to pay with SafeKey’
- The minimum redemption value is 1,000 Membership Rewards points.
- The maximum points redemption is the lower of the total transaction value or your total Membership Rewards points.
- The number of points needed for a credit may vary over time. The points required for the credit value are displayed during the redemption process, before you submit.
- The full transaction amount is charged and appears on your account. The statement credit for the value you selected appears within 72 hours of the charge (this may not be the full transaction amount).
- The credit may not appear on the same statement as the full charge. In that case you must still pay the amount due on your statement, and the credit will apply to charges on your next statement.
Returns and refunds
If required, contact your travel agent, who can refund the transaction using TravelPay. If you obtain a refund, the refund amount applies to your Card account. Membership Rewards points are not reimbursed automatically. In the event of a refund you may keep the credit, but if you prefer reimbursement of Membership Rewards points, call American Express on the number on the back of your Card.
General
The card terms and conditions continue to apply when you Use points with SafeKey. You must continue to make payments as outlined on your Statement of Account and in your Card Member agreement, even when you Use points to pay with SafeKey. All Membership Rewards points are subject to the Membership Rewards Terms and Conditions.
American Express may change or suspend the ‘Use points to pay with SafeKey’ feature for any reason and at any time without prior notice, including when a Card account is not in good standing (overdue or in collection).
For more information, see the Pay with Points FAQs (PDF, American Express).
Ready to get started?
Start benefiting today. Complete the form and our team will respond as soon as possible to set up Pay with Points for your agency.
Mascot, Sydney
Phone(02) 9556 7580
Monday to Friday, 9am to 5pm Sydney time