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Frequently Asked Questions

Who is TravelPay?

  • TravelPay is operated by Zenith Payments
  • Zenith Payments has been operating since 1984 and processes over a billion of dollars of payments every year across many industries

When can I use TravelPay?

  • You can use TravelPay on all travel products e.g. cruises offered by any cruise company, flights on any airline, packages from any travel company, travel insurance from any provider etc.
  • As long as your departure date is at least 14 days after the last scheduled instalment, you can use TravelPay

How easy is it to use?

  • TravelPay is incredibly simple
  • As long as your departure date is at least 14 days after the last scheduled instalment, you can use TravelPay
  • You choose the payment schedule which works best for you
  • Your travel agent will fill in your application
  • TravelPay will confirm if applications are accepted within 3 business days

What if I want to change or cancel my travel?

If your booking terms permit, you can arrange any minor changes with your Travel Agent.

If you need to cancel your booking or make major changes, advise TravelPay and your Travel Agent. Using TravelPay does not alter the cancellation terms of your booking. If you cancel, you will receive a refund of your instalment payments less any non-refundable amount as stipulated by the Travel Agent or supplier. TravelPay establishment and card processing fees are non-refundable and there is a TravelPay cancellation fee of $250. Refunds are not provided to customers until TravelPay has confirmed that all instalments have been received.

Regardless, we strongly advise you to arrange travel insurance as recommended by your travel agent to cover you for unforeseen circumstances.

Do I still get frequent flyer points if I pay using TravelPay?

If you are a credit card holder and a member of a reward points program, then yes you will receive frequent flyer points on your credit card after each monthly TravelPay instalment.

Find your local travel agent that offers TravelPay